Help Desk

Computer 12

• Which version of Windows am I on?
• How do I send large files to someone? (cloud.klasresearch.com)
• How do I update my FortiClient?
• What are some common browser bookmarks I should save?
• How do I clear my browser's cookies and cache?

View all 12

Network 4

• How do I access KLAS WiFi network?
• How well does our KLAS WiFi perform?
• How do I map a network drive?
• How do I connect to the KLAS VPN? (new)

Phone 7

• How do I install MXIE?
• How do I setup MXIE on my phone?
• How do I log into MXIE?
• How do I record calls in MXIE?
• How do I use MXIE?

View all 7

Email and Calendar 9

• How do I access my work email through a web browser?
• How do I set up my work email on my phone or home computer?
• How do I use our spam filter? (FortiMail)
• How do I set up AutoArchive?
• How do I delegate access to my Outlook?

View all 9

MacOS Setup 3

• How do I set up my KLAS VPN? (do not use - PPTP type)
• How do I map a network drive? (macOS)
• How do I connect to the KLAS VPN? (macOS - NEW)

Other 4

• How do I see a random image of a cat?
• Help Desk Availability
• Toolbox Excel export glitch
• Which provider contacts qualify for BHAG?

Reports 1

• How do I find reports that I have access to?

General 2

• How do I see what browser I'm using?
• How do I clear my browser's cookies and cache?